Authorised Representative (“AR”)
Financial Services Guide (“FSG”)

Updated as of 3 April 2023

1. About this guide

It is important that you read this Financial Services Guide (FSG). It contains information to help you decide whether to use any of the financial services offered by Parpera Australia Pty Ltd ABN  47 641 580 743 AR 1302443 (Parpera, we, our, us), including:

  • who we are and how to contact us
  • the products and services we provide
  • how we are paid and who pays us
  • how we maintain your personal information, and
  • how you can access our complaints handling arrangements.

If you would like further information, please ask us.

2. About Parpera

Parpera is the founder and promoter of the Parpera App, which is a mobile application (Parpera App) that provides Sole Traders and Small Business Owners with access to business account, business debit Mastercard®, payments, invoicing, cash flow, and tax management capabilities.

You can contact Parpera at:

Post: Level 4, 11 York Street, Sydney NSW 2000

Email: hello@parpera.com

Website: www.parpera.com

3. The products and services we provide

We are authorised to provide various financial services to retail and wholesale clients, including:

Dealing in a financial product

by applying for, acquiring, varying or disposing of a financial product on behalf of another person, including in basic deposit and non-cash payment products.

Provide general advice

by providing general advice in relation to basic deposit and non-cash payment products.

As we provide general advice, which isn't tailored to your personal circumstances or financial requirements, you should consider whether it's appropriate for you before making any decision.

4. About our licensee

Parpera is an Authorised Representative (No. 1302443) of MSC Advisory Pty Ltd ACN 607 459 441 AFSL 480649 (MSC Advisory), who is an Australian financial services licensee.

We are authorised to provide general financial services on MSC Adviosry's behalf in relation to basic deposit products and non-cash payment products.

You can contact MSC Advisory at:

Phone: 1300 798 790

Post: Level 2, 395 Collins Street, VIC 3000, Australia

Email: complaints@msc.group

Website: www.msc.group

MSC Advisory is responsible for those financial services provided by Parpera as its authorised representative and has authorised Parpera to distribute this FSG. 

MSC Advisory and Parpera are not related entities.

5. Product disclosure statements

When we provide information to you about our financial products, we'll give you a product disclosure statement (PDS) or other disclosure document in relation to those products. 

These documents contain important information about our financial products, including their key benefits, risks, features and fees.

They will help you make an informed decision about our products, so read the relevant PDS or disclosure documents carefully.

You can download a copy of the PDS for any of our financial products from parpera.com.

6. How to give us instructions

You can contact us directly with any instructions relating to our financial products. This includes giving us instructions electronically (including via the Parpera App), by phone or in writing. We will need to be satisfied that we have verified your identity before proceeding.

7. Digital

We are fully digital company and we will communicate with you about our products and services in digital form (where possible). By asking us to provide financial services to you (including by applying for a financial product), you agree to receive communications in digital form only.

8. How we're paid

Parpera App

If you decide to become a Parpera member and / or use a product we offer within the Parpera App, we may charge a subscription or receive fees for offering that product. These are outlined in our pricing page, membership terms, and the relevant PDS that are available on our website.

If you would like further information about the fees we collect, please contact us.

Staff remuneration

Our staff receive a salary plus superannuation, and may receive bonuses, shares or options in Parpera and other benefits from time to time.

No commissions

We do not pay commission to any staff or other third parties, such as financial advisers.

9. Professional indemnity insurance

We have professional indemnity insurance, which provides cover for claims by retail clients that relate to the financial services that we and our representatives provide. This satisfies the compensation arrangements required under section 912B of the Corporations Act 2001 (Cth). 

We are also covered for claims against former representatives while they acted on our behalf. You do not have a direct right to claim under this insurance.

10. Your privacy

We're committed to respecting your privacy. The Privacy Act 1988 (Cth) regulates how we handle your personal information, including how we collect, disclose and secure it.

In general, we collect your personal information to provide the products and services you request, and efficiently manage and administer those products and services. We may also use your information to provide information about other products and services that we think might interest you and to comply with legislative and regulatory requirements, prevent fraud, crime or other activity that may cause harm in relation to our products or services, and help us run our business.

Your personal information may be provided confidentially to external aligned service providers, including payment solution providers, auditors, taxation advisers, legal advisers, and information technology consultants. It may also be provided to our related companies to assist us with functions relating to managing your account.

Additionally, your personal information will be disclosed if required by law to do so. You have the right not to provide us with any personal information. However, we may not be able to provide the product or services you request.

For more information about how we handle your personal information, how you can access, correct and update your personal information and how we manage privacy related complaints, refer to our Privacy Policy available at parpera.com/privacy.

If you would like a link to a digital copy, please email us at privacy@parpera.com and we will send you a copy free of charge.

11. How we deal with complaints

We want to ensure you have a good experience with us. If you are dissatisfied or have a complaint, please contact us at complaints@parpera.com or via in-app chat in the Parpera App.

We'll acknowledge your complaint within 1 working days and aim to resolve your complaint within 45 days.

MSC Advisory is a member (No. 36916) of the Australian Financial Complaints Authority (AFCA).

If you're not satisfied with our response, you can contact the Australian Financial Complaints Authority (AFCA) (an independent and free dispute resolution body). Before AFCA can investigate the matter, you must have first given us the opportunity to review it.

The contact details for AFCA are:

Australian Financial Complaints Authority 

Telephone: 1800 931 678 (free call)

Post: GPO Box 3 Melbourne VIC 3001 

Email: info@afca.org.au

Website: afca.org.au